Ahura Collectables are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
Making a purchase:
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and add them to the shopping cart. After you have finished your selection, click on "Order" and you will be asked for the necessary details to complete the purchase.
Methods of payment:
Credit/Debit card - Payments are taken via PayPal. We accept Visa, Mastercard, American Express, Delta and Maestro/Switch. This way, we do not have access to any card details.
We know of no documented cases of credit card fraud using our website.
If you are shopping from outside the United Kingdom your order will be processed in Pounds Sterling (£ GBP). Your credit card company will convert the transaction into your local currency.
We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.
UK pounds sterling cheque - If you need to send a cheque please note that there will be a considerable delay. The cheque needs to clear in our account and only then will the items be dispatched. This process could take 2 weeks from the time that we received the cheque.
Postage and shipping costs:
£5 postage for orders up to £100.
Free postage for all orders above £100.
USA and the EU:
£10 postage for orders up to £100.
£15 postage for orders up to £199.
Free postage for orders of £200 and above.
Postage costs for orders above £200:
Singapore, Hong Kong, and Taiwan - £20.
China (major cities) - £25.
Dubai and Emirates/Qatar - £25.
Australia (Sydney, Melbourne) - £25.
Please note that the costs above are based on a candlestick phone weighing ~ 3kg.
Please contact us for postage costs to other countries worldwide.
We use UPS/TNT to courier the parcel, which reaches within 48 hours to most major countries.
No goods will be dispatched without the buyer agreeing to the postage costs.
UK deliveries - up to 5 days
USA, Europe and worldwide - 7-10 days
Next day postage can be arranged at an extra cost. Please call VIRAF on 07540 726 505 to confirm stock availability and cost of postage.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Prices are FOB UK. The purchaser pays postage, other taxes, and duties in the country of import.
1) Please do not discard the original packaging in case it is needed to repack returned items.
2) Items must be returned within 7 days of purchase.
3) Items must be returned in their original condition, as they need to be resold.
4) PLEASE CONTACT US before returning items so we can guide you with the return postage.
5) Please keep a note of your invoice number in case of further queries.
6) Payment will be refunded back to your card within 7 days of our receiving back the items, minus a 25% handling charge and the cost of postage.
7) Ahura Collectables will not be held liable for the loss in transit of any returned items by unauthorised carriers.
Ahura Collectables does not any disclose buyers' information to third parties. Cookies are used on the shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes